Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Deliveries, Freight Elevator, and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Storage
    12. Telecom Providers
    13. Transportation
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event, and Pandemic
    4. Bomb Threat and Suspicious Device
    5. Building Emergency Systems
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire and Life Safety Systems
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Shelter In Place Plan
    19. Threatening Person and Armed Intruder
    20. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change To Building Name and Address
    8. Corridor Doors Kept Closed
    9. Electrical and Gas Connections
    10. Electrical Capacity
    11. Electronic Waste Recycling
    12. Furnishing Ice, Water, and Towels
    13. General Building Rules and Regulations
    14. Installation of Heavy Articles
    15. Janitorial
    16. Keys and Locks
    17. Landlord Approval of Contractors
    18. Landlord's Reservation of Rights
    19. Lost or Stolen Items
    20. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    21. Movement of Large Items In/Out of Building
    22. Obstructions
    23. Parking and Traffic Regulations
    24. Plumbing Fixtures and Appliances
    25. Quiet Enjoyment
    26. Security and Life Safety
    27. Sharing Telecom
    28. Signs, Advertising, and Notices
    29. Smoking
    30. Soliciting and Peddling
    31. Special Work and Service Requests
    32. Telephone Service
    33. Tenant and Visitor Access
    34. Window Coverings
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Pdf Handbook

U.S. Bank Tower offers a Building Shuttle service provided by ABM Parking Services

Shuttle Hours

9:30 a.m. - 4:00 p.m. M-F

Reservations Required
Call to reserve at 916 446 2002

Provide the following information:
Number of guests
Both pick-up and drop-off times
Note: The shuttle cannot wait at the pick-up and drop-off locations

Boundaries of service:
Richards Blvd. to the North
Alhambra Blvd. to the East
Broadway to the South
Sacramento River to the West

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Allied Universal to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.